Refund policy

We accept return requests within 7 days of receiving your order.

Items must be returned within 14 days from the delivery date.

To be eligible for a return:

Returns that do not meet these conditions may be rejected.

We offer refunds for eligible returns.

Approved refunds will be issued to the original payment method within 3–5 business days after the returned item has been received and inspected.

Shipping costs are non-refundable.

All bags and accessories are final sale unless deemed faulty.

If you believe your item is faulty, please contact us within 7 days of receiving your order with photos and order details.

Faulty items will be assessed in accordance with Australian Consumer Law.

If approved, a refund will be issued to the original payment method.

Customers are responsible for return shipping costs unless the item is faulty.

We recommend using tracked shipping, as we are not responsible for lost returns.